Find answers to common questions, get support, and learn more about managing your accounts with Vectra Trust.
Select a category to find answers to your questions.
Managing your everyday accounts, savings, and transactions.
12 articlesUnderstanding your mortgage options and managing your home loan.
8 articlesSupport for business accounts, loans, and merchant services.
6 articlesUsing the app, managing your accounts online, and troubleshooting.
10 articlesProtecting your accounts, reporting fraud, and staying safe online.
7 articlesManaging your credit card, rewards, payments, and limits.
9 articlesGrowing your savings, term deposits, and investment options.
5 articlesFAQs about fees, policies, and general banking information.
15 articlesQuick answers to the most common questions our customers ask.
Opening a new account with Vectra Trust is quick and easy. You can apply online in just a few minutes. Simply visit our website, choose the account you want, and follow the step-by-step application process. You'll need to provide some personal information and identification documents. Once approved, your account will be ready to use.
All Vectra Trust everyday accounts come with $0 monthly account fees. There are no hidden charges for everyday transactions. Some fees may apply for international transfers, overdrafts, or special services. You can find a full fee schedule in our Pricing Guide.
To reset your online banking password:
If you're still having issues, contact our support team at 1-800-VECTRA.
Our current savings account interest rates are:
Rates are subject to change. Visit our Savings Accounts page for the latest rates.
If your Vectra Trust card is lost or stolen, you should:
A new card will be issued and sent to you within 5-7 business days.
The minimum deposit for a Vectra Trust term deposit is $1,000. You can choose terms ranging from 30 days to 5 years, with competitive rates that increase with longer terms. Visit our Term Deposits page for current rates and more details.
You can reach our customer support team through multiple channels:
Our team is ready to help with any questions or concerns you may have.
Yes, all Vectra Trust deposits are CDIC insured up to $100,000 per eligible category. This means your money is protected in the unlikely event that Vectra Trust becomes insolvent. CDIC covers eligible deposits including savings accounts, chequing accounts, term deposits, and GICs. For more details, visit the CDIC website.
Still have questions? We're here to help. Reach out to us through any of the channels below.