Our commitment to you. The Banking Code of Practice outlines our standards of service, ethical practices, and dedication to fair and responsible banking.
At Vectra Trust, we believe in transparent, fair, and responsible banking.
The Vectra Trust Banking Code of Practice sets out the standards of service, conduct, and ethical practices that you can expect from us. This code is our promise to you — our valued customers — that we will always act with integrity, transparency, and fairness.
We are committed to ensuring that our products and services are accessible, our communication is clear and honest, and our practices are responsible. This code applies to all our banking operations across Canada and reflects our dedication to building lasting relationships with our customers, communities, and partners.
The code is aligned with the Canadian Banking Association (CBA) guidelines and regulatory requirements. We regularly review and update our practices to ensure they meet the highest standards.
The core values that shape everything we do.
We treat all customers with respect and fairness, regardless of their background or circumstances.
We communicate clearly and honestly about our products, services, fees, and policies.
We act with honesty and integrity in all our dealings with customers and stakeholders.
We take responsibility for our actions and are committed to resolving issues promptly and fairly.
Explore the key commitments we make to our customers.
We communicate in plain language, ensuring you understand the products and services you're using.
Learn more →We assess creditworthiness responsibly and ensure loans are affordable for our customers.
Learn more →We protect your personal information and handle it with the highest level of confidentiality.
Learn more →We handle complaints fairly, promptly, and transparently, with clear escalation paths.
Learn more →We provide accessible banking services to all customers, including those with disabilities.
Learn more →We support customers experiencing financial difficulty with compassion and practical solutions.
Learn more →We hold ourselves to the highest standards of accountability.
We comply with all applicable laws, regulations, and industry standards in Canada.
Our practices are regularly audited by independent third parties to ensure compliance.
We regularly review and update our practices to meet evolving customer needs and expectations.